Push Messages

The Push Messaging component generates push notifications: messages that display on the attendee's device if the app is running in the background. Push messages are composed by event managers and can be scheduled for delivery at any time, so they can be created well in advance or simply written and sent immediately.

Apple servers will not process push messages to apps that are not available for download from the App Store. Speak to your account manager if you need to test the Push Messaging component on an iOS platform before you've published the app, as you will require a special, push-enabled test build.

Note that because push messages are only displayed if the recipient is not viewing the app when they receive it, we advise that you transmit important information using multiple methods to ensure users see it. Ideally, you can send identical message text using a push message, a regular message, and as an announcement.

After logging into the App Manager and opening your QuickEvent, click the Content tab to open the Content Management page.
On the Content Management page, click Push Messaging to open the Push Messages page.
Click + Push Message to open the Send Message page.
Define the push message.
Select the message recipients.
Click Save.

Message ID

The push message's unique identifier. This is an internal property that is not visible to users. IDs must be alphanumeric; no symbols, special characters, or spaces are permitted. 45 characters maximum.
If you leave the field blank, a unique Message ID will automatically be generated when you save the record.

Send Time

Determine whether or not to send the message immediately or automatically at a future date and time. Selecting Later will enable the ability to modify the date and time.

Date

The date the push message will be automatically sent to Attendees.TimeThe time the push message will be sent.

Message

The body text of the push message. Character count limitations differ between platforms, operating systems and where they appear on devices. Approximate limitations for iOS devices are as follows:

Area	Limitations
Alerts	235 Characters, 8 lines
Banners	62 Characters, 2 lines
Notification Center / Lock Screen	110 Characters, 4 lines

Send To All

Select 'yes' to send your message to all attendees. Select 'no' to enable filtering by Categories, Events or Attendees.

If selecting 'no', click either the Select Categories, Select Events or Select Attendees button. The Categories, Events and Attendees tabs at the top of the screen may also be chosen.

To assign filtering criteria to the message, click the Add button to the right of the relevant item.

Delivered

indicates how many recipients received the message, not how many devices displayed the message.

Undelivered

indicates how many recipients could not be contacted by the Google and/or Apple message distribution servers.

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